25kbet Privacy Policy

This page describes what data we collect when you use 25kbet and how we keep that data protected. We collect information from your device during signup, account login, deposits, gameplay, and withdrawals. Whether you access 25kbet via Android APK, iOS browser, or desktop, your data is encrypted, stored securely, and handled according to the principles outlined here.

Our approach to data privacy is straightforward: we collect only what is necessary to operate your account, process your payments, and comply with legal obligations. We do not sell your personal information to advertisers or third-party marketers. We do not use cookies to track your activity across unrelated websites. Our support staff access your data only when you initiate a request or when we investigate a compliance issue.

The following sections explain what data we collect, how we use it, who may access it, how long we retain it, and what rights you have regarding your information on 25kbet.

What Data We Collect on 25kbet

We collect your email address and mobile phone number during signup. When you log into 25kbet, we record your login timestamp and device type (Android, iOS, or desktop). During KYC verification (required before your first deposit), we collect your full name, date of birth, government-issued identity document number, and address. We encrypt these documents and store them separately from your account.

When you deposit or withdraw on 25kbet, we record the payment method (QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the amount, the timestamp, and the transaction status. When you place football entries on Liga 1 or Piala AFF, play live-dealer games, spin slot reels, or bet on esports tournaments, we log the game type, market details, your entry amount, the outcome, and the timestamp. This transaction history is retained indefinitely so you can audit your account activity anytime.

Data Storage and Encryption on 25kbet

We encrypt your data in transit using HTTPS/TLS. Your password is hashed using industry-standard algorithms and is never stored in plaintext. Your account balance, transaction history, and personal details are encrypted at rest on our servers. Our servers may be located outside Indonesia; however, all data is encrypted regardless of server location, and we comply with applicable data-protection laws in supported jurisdictions.

We maintain backup copies of your data for disaster recovery and compliance purposes. These backups are also encrypted and stored securely. Backups are retained for a limited period (typically 30–90 days) and then securely deleted. In the unlikely event of a server failure or data loss, we can restore your account and transaction history from backups without disrupting your access to 25kbet.

How We Use Your Data

We use your email and phone number to send account notifications—such as login alerts, deposit confirmations, withdrawal status updates, and security notifications. You can adjust notification preferences in your 25kbet account settings. We use your KYC documents to verify your identity and comply with anti-money-laundering and anti-fraud regulations. We use your payment details to process deposits and withdrawals to your designated account.

We analyse your transaction history to detect fraudulent patterns and prevent unauthorised access. For example, if we detect a login from an unusual location followed by a large withdrawal, we may pause the withdrawal and contact you for verification. We also use anonymised, aggregated transaction data to understand market trends and improve our platform—for instance, which football leagues are most popular during Idul Fitri or which payment methods are most commonly used in Jakarta, Surabaya, or Bandung. This aggregated data never identifies individual users.

Third-Party Processors and Data Sharing

We work with payment processors (e.g., mobile banking, local payment, online payment, bank partners) to handle deposits and withdrawals. We share only the information necessary to complete your transaction—your account number, transaction amount, and timestamp. We do not share your KYC documents or personal details with these payment processors. Payment processors operate under their own privacy policies, which may differ from ours.

We may be required by law to disclose your information to government agencies, law enforcement, or regulatory bodies investigating fraud, money laundering, or other legal violations. We do not voluntarily share your data with third parties for marketing, advertising, or profiling unless you explicitly consent. We do not sell your email, phone number, or identity information to data brokers or advertisers.

Cookies and Tracking Technologies

We use cookies to maintain your login session and remember your preferences (e.g., video quality settings, language, notification preferences). These cookies are essential for 25kbet to function; they do not track you across unrelated websites. Session cookies are deleted when you log out; persistent cookies remain on your device until their expiration date (typically 1–12 months) or until you manually delete them.

We do not use third-party tracking cookies or cross-site profiling tools. We do not integrate with advertising networks or retargeting services that follow you across the internet. Our platform collects analytics data (such as page load times and feature usage) to improve performance, but this data is anonymised and does not identify individual users.

Data Retention and Deletion

We retain your transaction history indefinitely so you can access your 25kbet account records anytime. Your KYC documents are retained as long as your account is active; if you close your account, documents are securely wiped from active storage (though backups may retain them for 30–90 days). Your email and phone number are retained for account recovery purposes even if you stop using 25kbet.

If you request account deletion, we securely wipe your personal data from active systems. However, transaction records may be retained for legal and regulatory compliance (e.g., anti-money-laundering requirements may mandate 5–7 years of record retention). We will provide you with a summary of retained data upon request. To request deletion, contact our support team via email at the address listed in the "Contact Us" section.

Your Rights on 25kbet

You have the right to access your personal data held on 25kbet. Log into your account to view your email, phone number, transaction history, and KYC status. You can request a complete data export (PDF or CSV) including all your account information and transaction records. We process data export requests within one business day.

You have the right to correct inaccurate information. If your name, address, or payment details are incorrect, contact our support team to update them. You have the right to object to processing and request data deletion, subject to legal and regulatory retention requirements. You also have the right to withdraw consent for marketing communications—log into your account and adjust your notification preferences anytime.

Mobile Privacy and Device Permissions

When you download the 25kbet Android APK, you grant permissions for camera access (for KYC document upload), microphone access (for live-dealer chat), and storage access (to cache app data and reduce bandwidth). On iOS, you control permissions via browser settings—we do not access your camera or microphone unless you explicitly permit it during live-dealer gameplay or KYC verification.

Push notifications on 25kbet are opt-in. We send notifications only for critical account events (login alerts, deposit confirmations, withdrawal status) unless you enable additional notifications (e.g., promotional updates or market alerts). You can disable all notifications in your account settings anytime. We do not collect your device advertising ID or use it to track you across apps.

Privacy Policy Compliance and Contact

We at 25kbet remain committed to protecting your data and maintaining transparent data practices. Our privacy policy may be updated occasionally to reflect changes in our operations or applicable laws. We notify you of material changes via email or by posting an updated version on our website with a clear "Last Updated" date. Your continued use of 25kbet after any update constitutes acceptance of the revised policy.

If you have questions about our privacy practices, suspect a data breach, or wish to exercise your data rights, contact our support team. We are available via email, live chat, and phone during standard business hours. We will respond to privacy inquiries within one business day and address data-rights requests within three business days. Our services are available only where local law permits; your jurisdiction's privacy laws may also apply to your use of 25kbet.

For detailed information about your data rights, data processors, or to request a formal complaint investigation, contact 25kbet support through the channels listed in the Account Settings section of the app or on our website. We maintain a dedicated privacy team to handle all data-protection matters and ensure compliance with applicable regulations across all supported jurisdictions.